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Ran Protect Computer, Encryption Software... everything seemed to install correctly

CBeyer

Currently on the client computer, the status shows "nothing received yet". 

Currently on the Enterprise Console, under Policy compliance, it says awaiting policy from concole. 

I have rebooted both machines (server and client). I have searched but have surprisingly found NOTHING on this "error". Event viewer shows nothing on the client. 

Any other way to troubleshoot this issue?

SafeGuard 5.61.0.25

Enterpirse Console 5.2.1.197

:43209


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    This is the first client we have pushed the Encryption to, it's our guinea pig! I have seen the article you linked to, but I don't have a "working" client to pull the AdapterStorage folder from.

    We have a license for Sophos Complete Security Suite. I don't see anywhere on my Downloads and Upgrades screen a mention of Sophos Disk Encryption (that page is calling it SafeGuard Easy) and when I push the encryption out via the console, SafeGuard Easy 5.61 is installed. So, im not sure what Sophos Disk Encryption is (unless I'm just reading the acronyms wrong). 

    I would agree on a communication error, howwever, receiving updates to the endpoint protection is not an issue, it seems to lie solely with the SafeGuard installation. The client can ping the Sophos Server. I am logged in as the Domain Admin which, obvously, should have full and complete access to everything. I don't see anything in the event viewers, but I'll take another look and see if I notice anything concerning communication.

    Thanks for the assistance!

    :43269
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  • 0

    This is the first client we have pushed the Encryption to, it's our guinea pig! I have seen the article you linked to, but I don't have a "working" client to pull the AdapterStorage folder from.

    We have a license for Sophos Complete Security Suite. I don't see anywhere on my Downloads and Upgrades screen a mention of Sophos Disk Encryption (that page is calling it SafeGuard Easy) and when I push the encryption out via the console, SafeGuard Easy 5.61 is installed. So, im not sure what Sophos Disk Encryption is (unless I'm just reading the acronyms wrong). 

    I would agree on a communication error, howwever, receiving updates to the endpoint protection is not an issue, it seems to lie solely with the SafeGuard installation. The client can ping the Sophos Server. I am logged in as the Domain Admin which, obvously, should have full and complete access to everything. I don't see anything in the event viewers, but I'll take another look and see if I notice anything concerning communication.

    Thanks for the assistance!

    :43269
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