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Ran Protect Computer, Encryption Software... everything seemed to install correctly

CBeyer

Currently on the client computer, the status shows "nothing received yet". 

Currently on the Enterprise Console, under Policy compliance, it says awaiting policy from concole. 

I have rebooted both machines (server and client). I have searched but have surprisingly found NOTHING on this "error". Event viewer shows nothing on the client. 

Any other way to troubleshoot this issue?

SafeGuard 5.61.0.25

Enterpirse Console 5.2.1.197

:43209


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    Hello CBeyer,

    SDE (Sophos Disk Encryption, that's the version bundled with SEC) is integrated with SAV/SESC, thus the SDE install/operation is not only not blocked but depends on (some of) the endpoint services (Message Router and Agent IIRC).

    If the client has not yet received the policy it won't start the encryption - that the status is reflected in SEC suggests that the communication between client and SEC is in principle working. I don't have a client available to test but the problem could be similar to the one described in Managed computer's status is missing, incorrect or 'awaiting policy from console'. It does not mention the adapter for encryption though which is named SEA. Is this your first client or do you have an already working one? 

    Christian

    :43259
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  • 0

    Hello CBeyer,

    SDE (Sophos Disk Encryption, that's the version bundled with SEC) is integrated with SAV/SESC, thus the SDE install/operation is not only not blocked but depends on (some of) the endpoint services (Message Router and Agent IIRC).

    If the client has not yet received the policy it won't start the encryption - that the status is reflected in SEC suggests that the communication between client and SEC is in principle working. I don't have a client available to test but the problem could be similar to the one described in Managed computer's status is missing, incorrect or 'awaiting policy from console'. It does not mention the adapter for encryption though which is named SEA. Is this your first client or do you have an already working one? 

    Christian

    :43259
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