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Ran Protect Computer, Encryption Software... everything seemed to install correctly

CBeyer

Currently on the client computer, the status shows "nothing received yet". 

Currently on the Enterprise Console, under Policy compliance, it says awaiting policy from concole. 

I have rebooted both machines (server and client). I have searched but have surprisingly found NOTHING on this "error". Event viewer shows nothing on the client. 

Any other way to troubleshoot this issue?

SafeGuard 5.61.0.25

Enterpirse Console 5.2.1.197

:43209


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    The encryption has, to my knowladge, not even started. The "push" from the server to the client seems to work and the install (run silently) seems to complete. The gear icon shows up and a reboot later, I can access the status by right-clicking...

    Last Policy Received, Last Key Received and Last Certificate Recevied all read: nothing accepted yet


    We are not using POA. The only virus protection on the machine is Sophos. I would find it unuseful if that was the software blocking it, but we did disable all of Sophos' services and that didn't seem to produce any different results.

    Curious, if it is the Sophos client blocking the transmission of the SafeGuard software.. wouldn't that be seen somewhere in an event or log file in the Enterprise Console?

    :43241
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  • 0

    The encryption has, to my knowladge, not even started. The "push" from the server to the client seems to work and the install (run silently) seems to complete. The gear icon shows up and a reboot later, I can access the status by right-clicking...

    Last Policy Received, Last Key Received and Last Certificate Recevied all read: nothing accepted yet


    We are not using POA. The only virus protection on the machine is Sophos. I would find it unuseful if that was the software blocking it, but we did disable all of Sophos' services and that didn't seem to produce any different results.

    Curious, if it is the Sophos client blocking the transmission of the SafeGuard software.. wouldn't that be seen somewhere in an event or log file in the Enterprise Console?

    :43241
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