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Windows 7 AD Account Locking

Chairman_mo

Hi,

I have recently rolled out Safeguard 5.60.1.7 to a Windows 7 professional laptop running on a dell latitude E6420. POA is enabled and working as expected but since the installation the user's AD account is constantly being locked. Also the automatic login of windows does not work either. Each time the user reboots his laptop and logs in to POA, he is subsequently locked out of windows and we have to unlock his account. We have reset his password and this has been updated in POA so AD and POA are synchronising the password change but he is still being locked out constantly. Quite often he is also locked out after simply locking his windows session whilst away from the laptop. None of this happened before the Hard Drive was encrypted. Does anyone have any ideas what this could be?

Many Thanks

Chris

:27169


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    I found this once, his AD account may not be locked but check the sophos safeguard account, that might be disabled, you can disable that and even lock the user from using that computer separately from AD. Happened to me once while doing support for my user base.
    :28455
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  • 0
    I found this once, his AD account may not be locked but check the sophos safeguard account, that might be disabled, you can disable that and even lock the user from using that computer separately from AD. Happened to me once while doing support for my user base.
    :28455
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