Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 3 replies
  • Subscribers 5 subscribers
  • Views 7865 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

[HELP] Without access to data in HD with safeguard and SO broken!

adriel10
Hi,
 
I can not access the data in a season with Safeguard!

I have a HD that installed Safeguard. Windows had trouble and need to access the data of the machine. With the windows had trouble logging machine in this domain was deleted. In the management of SafeGuard No "when I find this machine and need to access your data. Installation was not generated in the XML file backup. Is there any way to access this HD? Sometime administrator access?

I do not have the Key File XML file.
 
Thanks in advanced.
 
Adriel
 
 
:37437


This thread was automatically locked due to age.
  • 0
    Hi Adriel,
     
    In regards to your issue, you have stated that you removed the machine from the domain. Was this a managed machine? If so, the key would have been placed in the 'Inactive keys' section of  'Keys and Certificates' in the SafeGuard Management Centre.
     
    I would advise you to check 'Inactive keys' to see if the key is present, if it is then you can slave the affected machine and recover the data by following the instructions from page 19 onwards in the Recovery Guide.
     
    If it is a standalone machine then you will need to locate the machine xml key in order to recover the data from the machine.
     
    If you require any further assistance, please let us know.
     
    Kind regards
     
    Sabrina
     
     
     
     
    :37489
  • 0

    Hi Sabrina,

    We perform all procedures without success.

    Not the key 'inactive' keys' Key and Certificate "

    We do not have the key or key backup machine xml

    We lost ...

    Kind regards

    Adriel

    :37493
  • 0

    Hi Adriel,

    Thank you for the update, I would recommend contacting Sophos Technical Support (http://www.sophos.com/en-us/about-us/contact-us.aspx) so that we can open a support case for this issue. This will enable us to troubleshoot this effectively and see if we can find a resolution.

    Kind regards

    Sabrina

    :37527
Unfiltered HTML