Problems searching within the Safeguard Management Console

Question

Hi there,

I have recently set up some new helpdesk users on the Safeguard Management Console to enable them to perform recoveries for users.

They have all been given Recovery Officer and Helpdesk Officer rights but some of them are unable to search for machines or users within the console, the results just come up blank. This is also the case for one of my support colleagues whom should have the same access rights as myself.

The helpdesk users use the web-based console but my colleagues and I use the console from the Server.

Could any one please help me to find out why these users would not be able to search for machines or users?

Thanks,

Sye

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Sabrina · Accepted Answer

Hi Sye, When you click on the 'Access' tab, you should see the list of Security Officers (SO). If there is a '+' sign next to some of the officers, you will need to expand this to view the SOs for whom the main SO is a superior officer. You can drag/drop SOs to the 'Access' section, define the access rights and save the changes. If the officers are Master Security Officers (MSO) then they will not appear in the list as MSOs have full access to the whole domain(s). If you are still experiencing an issue adding SOs to the 'Access' tab or cannot view any SOs, please contact Support and one of our advisors will assist you further. Kind regards Sabrina :38065