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Full Disk Encryption Not Working - Files existing and Created Not Encrypted

segzyinc

Hello All,

I am quite new to safeguard enterprise though i have been able to install following documentations and all. Now i have created a policy for the full disk encryption, set-up configuration package for standalone device since this is still in my test environment that i am trying this out before i head out for POC at a customer's site.

Installed all the packages required and the icon for the Sophos Client standalone is visible, and when login in to the Windows 8 pro  device, i authenticate first via Bitlocker, then the POA, and the full disk encryption completed. But on checking the properties of the files on the Windows 8 device it shows not encrypted under the state. Even new files created does not get encrypted.

What could be the issue?

I would appreciate if anybody can help out on this.

Thanking you inadvance.

:56452


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  • 0

    Hello Guys,

    Guess this is not a common issue bearing in mind i have not gotten any feedback with couple of views on the question.

    While trying to sort this out what i did is configure a Workgroup on the Sophos Enterprise Management Center, configured some policies to this workgroup and generate a configuration package for this Workgroup. 

    But the PC which i installed the configuration package keeps giving this error, Sophos server cannot be contacted while i can ping the Management Server from the test workstation

    What could be the possible reasons why a PC would not be able to contact or reach the management server.

    Pointer to this would greatly help

    Help! Help!! Help!!! guys

    Thanks Inadvance.

    :56481
  • 0

    Hi,

    Sophos have released a a step by step - choose your own adventure style guide on troubleshooting client-server communication that might help.

    You can download it here: http://www.sophos.com/en-us/support/knowledgebase/109662.aspx

    Cheers

    Simon

    :56489
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