Thread Info
  • State Not Answered
  • +2 person also asked this people also asked this
  • Locked Locked
  • Replies 3 replies
  • Subscribers 7 subscribers
  • Views 17604 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

SafeGuard shutting down computer

slewis

Hello,

I am using SafeGuard 5.50.8.13 on Windows 7 Professional. I logged into SafeGuard successfully, pressed Ctr+Alt+Del and then OK to get to my Windows desktop, which displayed sucessfully, but then Windows just started shutting down. I had to start the machine up again and when I did it said I was locked out of SafeGuard and had to Challenge/Response with HelpDesk to get back in. This is the second time in 2 weeks I've had to do this.

My system log shows the following: The process C:\Program Files (x86)\Sophos\SafeGuard Enterprise\Client\SGNAuthServicen.exe (mycomputername) has initiated the shutdown of computer mycomputername on behalf of user NT AUTHORITY\SYSTEM for the following reason: Legacy API shutdown Reason Code: 0x80070000 Shutdown Type: shutdown Comment: SessionManager::LCCorruptedReceived LC was corrupted.

Can anyone give me any insight into what may be causing this and how to stop this from happening?

Thanks,

   slewis

:36535


This thread was automatically locked due to age.
Parents
  • 0

    Hi Gregk,

    the Local Cache restores itself from a backup, no user interaction required.
    Depending on the policy setting for "General Settings | Logon recovery | Activate logon recovery after Windows Local Cache corruption" (Yes / No), you might have to perform a Challenge/Response first, to unlock the client.

    I'd suggest to open a ticket with Support and let them check what is causing the corruption.

    Regards,

    Chris

    :41873
Reply
  • 0

    Hi Gregk,

    the Local Cache restores itself from a backup, no user interaction required.
    Depending on the policy setting for "General Settings | Logon recovery | Activate logon recovery after Windows Local Cache corruption" (Yes / No), you might have to perform a Challenge/Response first, to unlock the client.

    I'd suggest to open a ticket with Support and let them check what is causing the corruption.

    Regards,

    Chris

    :41873
Children
No Data
Unfiltered HTML