We are having performance issues with SafeGuard 5.5 client’’’’s sync'ing with the management servers whereby it takes an extraordinarily long time for them to properly register and receive the appropriate certificates and keys.
From looking at the management servers this issue would appear to be with the performance of the IIS servers; the w3wp.exe process consumes 100% of CPU time (of a single core) and the processes keep being recycled due to the following:
Event Type: Information
Event Source: W3SVC
Event Category: None
Event ID: 1077
Date: 14/09/2012
Time: 10:17:07
User: N/A
Computer: <server>
Description:
A worker process with process id of '5092' serving application pool 'SGNSRV-Pool' has requested a recycle because it reached its virtual memory limit.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Has anyone experienced this issue and can offer some help to resolve the problem?
Cheers,
James
System details:
Management Servers
SafeGuard Enterprise 5.50.8.13 Server
SafeGuard 5.50.8.13 Management Server
SafeGuard Enterprise 5.50.8.13 Web Helpdesk
Windows Server 2003 R2 SP2
4GB, 4 x vCPU
SQL Server
SQL Server 2008 R2
Windows Server 2008 R2 Standard SP1
8GB, 4 x CPU
This thread was automatically locked due to age.
