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Can't add a second user to a SafeGuard Easy client

michaeloneillir

I'm not sure if this has been asked before but I can't find the answer anywhere so thought I'd try here.

I have SafeGuard Easy. I've set up a policy with a POA user. All fine so far.

I've installed the policy on the client PC and rebooted. 

Then as far as I know the first user I log on as is the owner.

According to the instructions to add a second user I

1: Reboot the machine.

2: Remove the tick in the box to pass the password to Windows.

3: Log on as the owner at the SafeGuard logon screen.

4: At the Windows logon log on as the second user.

So when I do all that and reboot I try logging on to the SafeGuard client as the second user.

The username / password / domain are absolutely correct but SafeGuard pops up saying the password is incorrect.

I've tried this on several machines. My laptops can be used my multiple users so I need this to work. At the moment all I can do is create a policy with no POA but this isn't satisfactory.

I'm probably doing something daft. Would anybody have any ideas?

:13485


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  • FormerMember
    0 FormerMember
    Hello,

    To allow another user to logon to a SafeGuard Easy client you will need to do the following::

    1. Switch on the computer.
    The POA logon dialog is displayed. The second Windows user cannot log on at the POA because
    they do not have the necessary keys and certificates.
    2. For the second user to log on at the POA, the computer's owner must allow it.
    Note: The default setting specifies that the first user to log on after installation is registered as
    the owner of the computer. The security officer can also define the owner of a computer with
    a policy setting.
    3. In the POA logon dialog, click Options and clear the Pass through Windows check box.
    The Windows logon dialog is displayed, prompting the second user to log on.
    4. The second user enters their Windows credentials.
    5. An entry for the second user is created in the Sophos SafeGuard system core.
    The next time the computer is started, the second user can log on at the Power-on Authentication.
Reply
  • FormerMember
    0 FormerMember
    Hello,

    To allow another user to logon to a SafeGuard Easy client you will need to do the following::

    1. Switch on the computer.
    The POA logon dialog is displayed. The second Windows user cannot log on at the POA because
    they do not have the necessary keys and certificates.
    2. For the second user to log on at the POA, the computer's owner must allow it.
    Note: The default setting specifies that the first user to log on after installation is registered as
    the owner of the computer. The security officer can also define the owner of a computer with
    a policy setting.
    3. In the POA logon dialog, click Options and clear the Pass through Windows check box.
    The Windows logon dialog is displayed, prompting the second user to log on.
    4. The second user enters their Windows credentials.
    5. An entry for the second user is created in the Sophos SafeGuard system core.
    The next time the computer is started, the second user can log on at the Power-on Authentication.
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