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fujitsu ultrabook - workstation is locked perform challenge / response to unlock

TechLearner

Dear All,

i encounter a issue where the safeguard will keep lock my users PC out after PC normal Shutdown.

this only happen to new laptop with fujitsu brand.

Other laptop does not have this problem.

Email to support, the respond is really disappoint ( 2 week questioning and log sending).

Call will never reach to engineer

 As a simple call back from sophos support never reach us.

Seeking from the expert online to help solve the issue.

It is my first time posting to the sophos forum.

Any ideal and troubleshoot step can share to me.

To help bring the light to matter is appcriate very much.

Thanks

:44987


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    If a Workstation uses an additional SSD with Intel "Turbo Cache" or any comparable SSD caching, the OS (or programs like "Diskeeper ExpressCache") move frequently used files to the SSD to accelerate the System. The SafeGuard Local Cache is used very frequently and will be moved to the SSD. Unfortunately the SafeGuard Client will interpret this behavior as an attack and lock the workstation.

    To avoid the locking, you'll have to either disable the technology (reinstallation of the SafeGuard Client should not be required) or if possible, add an exception for the SafeGuard Local Cache folder to the Caching Management Software.

    If you are able to specify exclusions, please use the following paths:

    Windows XP: C:\Documents and Settings\All Users\Application Data\Utimaco\SafeGuard Enterprise

    Windows Vista/7: C:\ProgramData\Utimaco\SafeGuard Enterprise

    Regards,

    Chris

    :45215
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  • 0

    If a Workstation uses an additional SSD with Intel "Turbo Cache" or any comparable SSD caching, the OS (or programs like "Diskeeper ExpressCache") move frequently used files to the SSD to accelerate the System. The SafeGuard Local Cache is used very frequently and will be moved to the SSD. Unfortunately the SafeGuard Client will interpret this behavior as an attack and lock the workstation.

    To avoid the locking, you'll have to either disable the technology (reinstallation of the SafeGuard Client should not be required) or if possible, add an exception for the SafeGuard Local Cache folder to the Caching Management Software.

    If you are able to specify exclusions, please use the following paths:

    Windows XP: C:\Documents and Settings\All Users\Application Data\Utimaco\SafeGuard Enterprise

    Windows Vista/7: C:\ProgramData\Utimaco\SafeGuard Enterprise

    Regards,

    Chris

    :45215
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