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fujitsu ultrabook - workstation is locked perform challenge / response to unlock

TechLearner

Dear All,

i encounter a issue where the safeguard will keep lock my users PC out after PC normal Shutdown.

this only happen to new laptop with fujitsu brand.

Other laptop does not have this problem.

Email to support, the respond is really disappoint ( 2 week questioning and log sending).

Call will never reach to engineer

 As a simple call back from sophos support never reach us.

Seeking from the expert online to help solve the issue.

It is my first time posting to the sophos forum.

Any ideal and troubleshoot step can share to me.

To help bring the light to matter is appcriate very much.

Thanks

:44987


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    Hi TechLearner,

    I just checked the specs of the SH782 and what could cause the problems you're refering to.According to the Fujitsu specs page (http://www.fujitsu.com/hk/services/computing/pc/notebooks/sseries/sh782/specs.html), the device can be shipped with a combination of HDD and a caching SSD.

    I've seen problems with such a caching SSD before that could result in corruptions of the SafeGuard Local Cache.

    When the SafeGuard Local Cache will be corrupted/tampered, the SafeGuard Client will be automatically shutdown and depending on the SafeGuard "General Settings | Logon Recovery | Activate logon recovery after Windows Local Cache corruption" policy setting, the POA will be locked at next boot up or not (default is NO).

    I'd recommend to try to disable the caching SSD (either through the BIOS or Intel’’’’s RST software (under the accelerate option) or by uninstalling the Diskeeper software (ExpressCache) or by disabling/uninstalling "Intel Rapid Start" software if installed) and verify if the issue persists.

    Regards,
    Chris

    :45053
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  • 0

    Hi TechLearner,

    I just checked the specs of the SH782 and what could cause the problems you're refering to.According to the Fujitsu specs page (http://www.fujitsu.com/hk/services/computing/pc/notebooks/sseries/sh782/specs.html), the device can be shipped with a combination of HDD and a caching SSD.

    I've seen problems with such a caching SSD before that could result in corruptions of the SafeGuard Local Cache.

    When the SafeGuard Local Cache will be corrupted/tampered, the SafeGuard Client will be automatically shutdown and depending on the SafeGuard "General Settings | Logon Recovery | Activate logon recovery after Windows Local Cache corruption" policy setting, the POA will be locked at next boot up or not (default is NO).

    I'd recommend to try to disable the caching SSD (either through the BIOS or Intel’’’’s RST software (under the accelerate option) or by uninstalling the Diskeeper software (ExpressCache) or by disabling/uninstalling "Intel Rapid Start" software if installed) and verify if the issue persists.

    Regards,
    Chris

    :45053
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