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fujitsu ultrabook - workstation is locked perform challenge / response to unlock

TechLearner

Dear All,

i encounter a issue where the safeguard will keep lock my users PC out after PC normal Shutdown.

this only happen to new laptop with fujitsu brand.

Other laptop does not have this problem.

Email to support, the respond is really disappoint ( 2 week questioning and log sending).

Call will never reach to engineer

 As a simple call back from sophos support never reach us.

Seeking from the expert online to help solve the issue.

It is my first time posting to the sophos forum.

Any ideal and troubleshoot step can share to me.

To help bring the light to matter is appcriate very much.

Thanks

:44987


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  • 0

    Hi Chris,

    Is a fujistu lifebook

    Model : SH782

    Current not event on the safeguard console did not show any event of cache corrupt

    We has deploy the encryption to all  other the Notebook brand only this model is facing problem
    The rest of the other model is working fine with the encryption
     
     
    :45043
Reply
  • 0

    Hi Chris,

    Is a fujistu lifebook

    Model : SH782

    Current not event on the safeguard console did not show any event of cache corrupt

    We has deploy the encryption to all  other the Notebook brand only this model is facing problem
    The rest of the other model is working fine with the encryption
     
     
    :45043
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