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CustomAction SGNCmdInt_6X returned actual error code 1603

Sophos_n00b

Anyone have this issue with the SafeGuard Easy configuration MSI's ?  Mine keep on failing with the below error code taken from an MSI verbose log.

I can't figure out what the problem could be.....

Windows 7, 64bit, running as the administrator account....

TransRec config file C:\ProgramData\Utimaco\SafeGuard Enterprise\Import\SGMRawImp.xml couldn't be opened (30065)

error loading TransRec config file C:\ProgramData\Utimaco\SafeGuard Enterprise\Import\SGMRawImp.xml (30065)

:23429


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    Hi there,

    neither the OS version nor the communication method is related to this one. For speed purposed I would recommend to use SSL though.

    With regards to the XML files not being in the correct place... are you installing SGN to a drive that does not hold the OS files, are you using roaming profiles or do you have any system variables changed / user profile redirected?

    Where are the XML files stored? What happens if you copy them to the location the installer is checking?

    Regards

    Dan

    :23779
Reply
  • 0

    Hi there,

    neither the OS version nor the communication method is related to this one. For speed purposed I would recommend to use SSL though.

    With regards to the XML files not being in the correct place... are you installing SGN to a drive that does not hold the OS files, are you using roaming profiles or do you have any system variables changed / user profile redirected?

    Where are the XML files stored? What happens if you copy them to the location the installer is checking?

    Regards

    Dan

    :23779
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