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CustomAction SGNCmdInt_6X returned actual error code 1603

Sophos_n00b

Anyone have this issue with the SafeGuard Easy configuration MSI's ?  Mine keep on failing with the below error code taken from an MSI verbose log.

I can't figure out what the problem could be.....

Windows 7, 64bit, running as the administrator account....

TransRec config file C:\ProgramData\Utimaco\SafeGuard Enterprise\Import\SGMRawImp.xml couldn't be opened (30065)

error loading TransRec config file C:\ProgramData\Utimaco\SafeGuard Enterprise\Import\SGMRawImp.xml (30065)

:23429


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    Thanks for the reply Dan, but this was done with a brand new installation of Safeguard Editor with a SQL database, with the  configuration MSI being installed onto a freshly built laptop...

    The SGMCMDINTN.EXE is on the target laptop, but the file SGMRawImp.xml is not in the place the installer is looking in.  There are 4 instances of SGMRawImp.xml on the laptop, 2 are 0 bytes, and the other 2 are 606 bytes ...

    The endpoint laptops are not joined to a domain, since they are loaners, what kind of authentication should I be using to access the database?

    The server is:

    Windows Server 2008 Standard

    x64

    4 Gb RAM

    The laptop is also running Win7 Enterprise, x64 ....

    This is the only thing holding me up, and I need to get this deployed.

    thanks for you help..

    :23757
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  • 0

    Thanks for the reply Dan, but this was done with a brand new installation of Safeguard Editor with a SQL database, with the  configuration MSI being installed onto a freshly built laptop...

    The SGMCMDINTN.EXE is on the target laptop, but the file SGMRawImp.xml is not in the place the installer is looking in.  There are 4 instances of SGMRawImp.xml on the laptop, 2 are 0 bytes, and the other 2 are 606 bytes ...

    The endpoint laptops are not joined to a domain, since they are loaners, what kind of authentication should I be using to access the database?

    The server is:

    Windows Server 2008 Standard

    x64

    4 Gb RAM

    The laptop is also running Win7 Enterprise, x64 ....

    This is the only thing holding me up, and I need to get this deployed.

    thanks for you help..

    :23757
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