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User account locked out.

So we have kind of a wierd situation.   User is on Safeguard 5.50.   Is able to login through the POA, gets to Windows login and when hit's Crtl-Alt-Del, it says the account is locked out.   However, if she powers down, boots back up and unchecks the pass-through option on the POA, she is able to login to Windows ok.  

Now the fun part, this isn't a daily occurence and only happens maybe once every other week.  Supposedly the Cert has been deleted before but not sure as to the last time it happened.

Any ideas???

:41565


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