I've done some hunting around here and with Google and haven't found a solution to this.
I have a user who just changed their password in Windows. Now, whenever they reboot the system, POA doesn't recognize the new (or old) password and locks up, and I have to get her on the system via a Challenge Reponse. The interesting thing is, when I had her just log off windows and then log back onto Windows with the new password, a Sophos window popped up asking for the old password. When that was entered, we got a message:
Unable to import certificate.
I've never seen this error on a system before in our enterprise. Sophos of course refused the old password (which was the correct one according to the previous Challenge Response action).
I'm not exactly certain how to proceed to resolve this. Does anyone have any suggestions?
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