Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 24 replies
  • Subscribers 5 subscribers
  • Views 119051 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Laptop stops at "Starting Windows" after Safeguard Encryption

RBGE

Hi,

Hopefully this is an easy one, but I've not been able to find a solution myself.  Basically I've got a laptop running Windows 7 x64 which I've encrypted using Safeguard version 5.50.8.13 which has now stopped at "Starting Windows" (after the glowing orbs form the Windows flag) and just will not proceed any further.  Installation of the client appeared to go without any problems, and the POA part seems all okay as well.  After initial installation the laptop booted into Windows fine to commence the encryption process, but once this had completed it now refuses to start.

I've tried using the WinPE disk to repair the MBR which hasn't worked.  I've also tried the emergency decryption and uninstall process mentioned here http://www.sophos.com/support/knowledgebase/article/58682.html although the Uninstall option was greyed out.  Going by the filename of the iso image, it looks like it was designed for version 4 - is there an up-to-date version somewhere that I can't find?

I can't get into safe mode to do a manual uninstall either, and 'Last known good configuration' doesn't work.  Hopefully it's something simple I'm missing here, but if anyone has any ideas they'd be greatly appreciated!

Thanks in advance.

(Edited to fix typos)

:10665


This thread was automatically locked due to age.
Parents
  • 0
    RBGE wrote:

    An addition to my previous post - while the laptop now works, it's got a couple of minor issues.  Firstly, it takes considerably longer to log on now...  so much so that there's a wait of about 5 seconds after pressing ctrl-alt-del before the safeguard logon window appears.  This isn't the 'please wait while the service is started' window - the screen just goes blank.

    Secondly, Lenovo Power Manager seems to think there's no battery installed, even when running on battery power(!).  While not a major issue, it is rather inconvenient to lose the gauge of how much battery life is remaining.

    Again, if anyone has any ideas, I'm all ears!


    Sorry to drag this post on , but I've just bought another laptop exactly the same model as above, same driver versions, same BIOS, etc... and it has so far worked without any major issue.  Seems to be a bit random as to whether or not Safeguard installs succsessfully, and we do have quite a few ThinkPad Edge models in use here :smileyindifferent:  The logon screen takes a few seconds longer to appear, but encryption completed successfully and there was no need to go into safe mode just to get it to boot.  The battery guage also works as normal.

    There was another issue with the keyboard of the original laptop at POA level which was mentioned in this post - I've yet to hand this new one over to the user, so don't have anyone enrolled at POA level yet.  Hopefully this issue won't resurface either!

    :15027
Reply
  • 0
    RBGE wrote:

    An addition to my previous post - while the laptop now works, it's got a couple of minor issues.  Firstly, it takes considerably longer to log on now...  so much so that there's a wait of about 5 seconds after pressing ctrl-alt-del before the safeguard logon window appears.  This isn't the 'please wait while the service is started' window - the screen just goes blank.

    Secondly, Lenovo Power Manager seems to think there's no battery installed, even when running on battery power(!).  While not a major issue, it is rather inconvenient to lose the gauge of how much battery life is remaining.

    Again, if anyone has any ideas, I'm all ears!


    Sorry to drag this post on , but I've just bought another laptop exactly the same model as above, same driver versions, same BIOS, etc... and it has so far worked without any major issue.  Seems to be a bit random as to whether or not Safeguard installs succsessfully, and we do have quite a few ThinkPad Edge models in use here :smileyindifferent:  The logon screen takes a few seconds longer to appear, but encryption completed successfully and there was no need to go into safe mode just to get it to boot.  The battery guage also works as normal.

    There was another issue with the keyboard of the original laptop at POA level which was mentioned in this post - I've yet to hand this new one over to the user, so don't have anyone enrolled at POA level yet.  Hopefully this issue won't resurface either!

    :15027
Children
No Data
Unfiltered HTML