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Laptop stops at "Starting Windows" after Safeguard Encryption

Hi,

Hopefully this is an easy one, but I've not been able to find a solution myself.  Basically I've got a laptop running Windows 7 x64 which I've encrypted using Safeguard version 5.50.8.13 which has now stopped at "Starting Windows" (after the glowing orbs form the Windows flag) and just will not proceed any further.  Installation of the client appeared to go without any problems, and the POA part seems all okay as well.  After initial installation the laptop booted into Windows fine to commence the encryption process, but once this had completed it now refuses to start.

I've tried using the WinPE disk to repair the MBR which hasn't worked.  I've also tried the emergency decryption and uninstall process mentioned here http://www.sophos.com/support/knowledgebase/article/58682.html although the Uninstall option was greyed out.  Going by the filename of the iso image, it looks like it was designed for version 4 - is there an up-to-date version somewhere that I can't find?

I can't get into safe mode to do a manual uninstall either, and 'Last known good configuration' doesn't work.  Hopefully it's something simple I'm missing here, but if anyone has any ideas they'd be greatly appreciated!

Thanks in advance.

(Edited to fix typos)

:10665


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  • After additional testing, we found that when we leave the systems hanging booting in Safe Mode (it never actually gets there) after the initial attempt to boot to safe mode that results in the random restart, and leaving it there for hours (usually we just let it sit overnight) the safe mode trick will then work.  Basically we come in the next day after it sitting hanging booting into safe mode, restart it, and it seems to boot up ok and we can continue on.  Our sophos team has a ticket open and we have been working with them, we are on 5.5 in production but are trying 5.6 though I don't expect much difference judging from what I've heard here.

    Tom

    :14809
Reply
  • After additional testing, we found that when we leave the systems hanging booting in Safe Mode (it never actually gets there) after the initial attempt to boot to safe mode that results in the random restart, and leaving it there for hours (usually we just let it sit overnight) the safe mode trick will then work.  Basically we come in the next day after it sitting hanging booting into safe mode, restart it, and it seems to boot up ok and we can continue on.  Our sophos team has a ticket open and we have been working with them, we are on 5.5 in production but are trying 5.6 though I don't expect much difference judging from what I've heard here.

    Tom

    :14809
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