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Laptop stops at "Starting Windows" after Safeguard Encryption

RBGE

Hi,

Hopefully this is an easy one, but I've not been able to find a solution myself.  Basically I've got a laptop running Windows 7 x64 which I've encrypted using Safeguard version 5.50.8.13 which has now stopped at "Starting Windows" (after the glowing orbs form the Windows flag) and just will not proceed any further.  Installation of the client appeared to go without any problems, and the POA part seems all okay as well.  After initial installation the laptop booted into Windows fine to commence the encryption process, but once this had completed it now refuses to start.

I've tried using the WinPE disk to repair the MBR which hasn't worked.  I've also tried the emergency decryption and uninstall process mentioned here http://www.sophos.com/support/knowledgebase/article/58682.html although the Uninstall option was greyed out.  Going by the filename of the iso image, it looks like it was designed for version 4 - is there an up-to-date version somewhere that I can't find?

I can't get into safe mode to do a manual uninstall either, and 'Last known good configuration' doesn't work.  Hopefully it's something simple I'm missing here, but if anyone has any ideas they'd be greatly appreciated!

Thanks in advance.

(Edited to fix typos)

:10665


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    I had the same issue on an HP 620 laptop.  Called into Support and other than trying to recover the data (slaving disk) that was our only option.  "Magically", while on the phone, I tried to boot into Safe Mode (multiple attempts failed previously), let it sit there for a few minutes after it was locked up.  The computer then just rebooted automatically and Windows loaded up OK.  It was very weird and nothing we could pinpoint.

    We were encrypting at the time but we rebooted multiple times earlier during encryption with no issues.  I was thinking maybe something was being encrypted and became corrupt during a shutdown.  Either way, no real conclusion but wanted to pass through my experience with this issue.

    :13663
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  • 0

    I had the same issue on an HP 620 laptop.  Called into Support and other than trying to recover the data (slaving disk) that was our only option.  "Magically", while on the phone, I tried to boot into Safe Mode (multiple attempts failed previously), let it sit there for a few minutes after it was locked up.  The computer then just rebooted automatically and Windows loaded up OK.  It was very weird and nothing we could pinpoint.

    We were encrypting at the time but we rebooted multiple times earlier during encryption with no issues.  I was thinking maybe something was being encrypted and became corrupt during a shutdown.  Either way, no real conclusion but wanted to pass through my experience with this issue.

    :13663
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