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Windows 7, unlock delay when offsite

Steven

Hi,

I have installed version 5.50.1 on several laptops Dell E6510 with Windows 7.
Several clients complain about Windows unlock delays (sometimes 10 or 30 seconds)
No problem to lock the laptop, but when unlocking the password dialogue remains visible, so you have the impression that the enter key was not pressed.
This only occurs when not connected to the internal network, no connection to the domain controller.
Behavior is always different, sometimes direct unlock, sometimes 5 sec,10 sec, 30sec.
Clients are located offsite, safeguard server is reachable over the internet.

According to support this normal behavior when not connected to DC, but for the end users this delay is very annoying.

Any suggestions, anybody dealing with the same issue?

:6585


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    Hi Steven, i am having the same issue with safeguard 5.60 + windows 7

    when they are connected to the AD network, the login is quite fast. 10sec (slow if you compare with no safeguard installed)

    but when we are outside the network, or conected to IPSec VPN to an offsite and our computer lock due to inactivity, it can take up to 1-2 minutes before been able to log back in.

    :37253
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  • 0

    Hi Steven, i am having the same issue with safeguard 5.60 + windows 7

    when they are connected to the AD network, the login is quite fast. 10sec (slow if you compare with no safeguard installed)

    but when we are outside the network, or conected to IPSec VPN to an offsite and our computer lock due to inactivity, it can take up to 1-2 minutes before been able to log back in.

    :37253
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