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The key store is not initialized. Please re-login!

Azwan

Hi Guys,

I have problem with a user account that will not work user ID is 1st time login to the new PC

Although the user is syncronizing with safeguard, it does not recieve a new key or certificate  Policy, contact with server is ok. 

Ive tried several times to log the same user  ID, logout and log in with the user account, I get into windows, and it says its s

User logged on after first logging in and out with Domain account:

Error message when trying to display key ring:"The key store is not initialized. Please re-login!"

Sophos

Safeguard version 6 with DX & CP with enable Enable registration of SGN Windows users.

This is a user that has been using safeguard before and the user is connected to other  pc, and syncronized in management center 

I hope someone could assist on solution or troubleshooting guide. Thanks

:48860


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  • 0

    Hi Dennis,

    just for clarification, SafeGuard Easy and SafeGuard Enterprise are different products and work differently:

    • For SafeGuard Enterprise, the SafeGuard Clients report to a centralized SafeGuard Server component and have their encryption keys and certificates etc created from the SafeGuard Enterprise Server as soon as they report in for the first time

    • For SafeGuard Easy, there is no SafeGuard Server component and certificates and encryption keys are created locally on the SafeGuard Client w/o the need of contacting a SafeGuard Server first

    I'd assume you're running SafeGuard Enterprise since you've mentioned Configuration Protection, a module that is only available for the SafeGuard Enterprise Clients.

    For SafeGuard Enterprise, when using the SafeGuard Credential Provider for logging on to the SafeGuard Client and the SafeGuard Client can establish a connection to the SafeGuard Enterprise Server, the user initialization should be completed immediately - not after x hours or days.

    You might want to discuss the policy setup for your clients internally with your SafeGuard Security Officer and have him inform you about the general User Machine Assignment process.

    If you cannot figure out what is causing the delay before users get active in SafeGuard, it might be good to create a Support Request with Sophos Support and verify what the reason for that could be.

    A hint regarding the Configuration Protection Event you've posted: Make sure to check if you're running 6.00.1 Configuration Protection R2 Patch (available at http://www.sophos.com/en-us/support/downloads/data-protection/safeguard-enterprise.aspx -> Patches) on the affected machines. The error should no longer occur with R2 patch installed.

    A hinte regarding 1) / "The old password" prompt: I'd recommend to have a look at: SafeGuard Enterprise: User is asked to provide their 'old password' during logon to Windows

    Hope that helps.

    Regards,
    ChrisD

    :50612
Reply
  • 0

    Hi Dennis,

    just for clarification, SafeGuard Easy and SafeGuard Enterprise are different products and work differently:

    • For SafeGuard Enterprise, the SafeGuard Clients report to a centralized SafeGuard Server component and have their encryption keys and certificates etc created from the SafeGuard Enterprise Server as soon as they report in for the first time

    • For SafeGuard Easy, there is no SafeGuard Server component and certificates and encryption keys are created locally on the SafeGuard Client w/o the need of contacting a SafeGuard Server first

    I'd assume you're running SafeGuard Enterprise since you've mentioned Configuration Protection, a module that is only available for the SafeGuard Enterprise Clients.

    For SafeGuard Enterprise, when using the SafeGuard Credential Provider for logging on to the SafeGuard Client and the SafeGuard Client can establish a connection to the SafeGuard Enterprise Server, the user initialization should be completed immediately - not after x hours or days.

    You might want to discuss the policy setup for your clients internally with your SafeGuard Security Officer and have him inform you about the general User Machine Assignment process.

    If you cannot figure out what is causing the delay before users get active in SafeGuard, it might be good to create a Support Request with Sophos Support and verify what the reason for that could be.

    A hint regarding the Configuration Protection Event you've posted: Make sure to check if you're running 6.00.1 Configuration Protection R2 Patch (available at http://www.sophos.com/en-us/support/downloads/data-protection/safeguard-enterprise.aspx -> Patches) on the affected machines. The error should no longer occur with R2 patch installed.

    A hinte regarding 1) / "The old password" prompt: I'd recommend to have a look at: SafeGuard Enterprise: User is asked to provide their 'old password' during logon to Windows

    Hope that helps.

    Regards,
    ChrisD

    :50612
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