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The key store is not initialized. Please re-login!

Azwan

Hi Guys,

I have problem with a user account that will not work user ID is 1st time login to the new PC

Although the user is syncronizing with safeguard, it does not recieve a new key or certificate  Policy, contact with server is ok. 

Ive tried several times to log the same user  ID, logout and log in with the user account, I get into windows, and it says its s

User logged on after first logging in and out with Domain account:

Error message when trying to display key ring:"The key store is not initialized. Please re-login!"

Sophos

Safeguard version 6 with DX & CP with enable Enable registration of SGN Windows users.

This is a user that has been using safeguard before and the user is connected to other  pc, and syncronized in management center 

I hope someone could assist on solution or troubleshooting guide. Thanks

:48860


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    Hi Dennis,

    hard to troubleshoot without having any logging information available, esp. since the administrative user works fine. You could check the following information and reply, we could then check if we can sort if out:

    - When your remote users that are affected by the issue login to Windows, do they use the SafeGuard Credential Provider?  

    ((If they use something else then the SafeGuard Credential Provider, User initialization might not complete correctly.))

    - When the users are on the desktop, what does the SafeGuard Client Status say in regards to the User status? (SafeGuard Tray Icon -> Status -> SGN User Status?)

    - and how did you specify the SafeGuard Policy setting "Specific Machine Settings | Allow registration of new SGN users for" ?

    We have a Youtube channel (http://www.youtube.com/user/SophosGlobalSupport) available where a couple of videos explain the essentials for the SafeGuard products (SafeGuard Playlist)

    Regards,

    ChrisD

    :50578
Reply
  • 0

    Hi Dennis,

    hard to troubleshoot without having any logging information available, esp. since the administrative user works fine. You could check the following information and reply, we could then check if we can sort if out:

    - When your remote users that are affected by the issue login to Windows, do they use the SafeGuard Credential Provider?  

    ((If they use something else then the SafeGuard Credential Provider, User initialization might not complete correctly.))

    - When the users are on the desktop, what does the SafeGuard Client Status say in regards to the User status? (SafeGuard Tray Icon -> Status -> SGN User Status?)

    - and how did you specify the SafeGuard Policy setting "Specific Machine Settings | Allow registration of new SGN users for" ?

    We have a Youtube channel (http://www.youtube.com/user/SophosGlobalSupport) available where a couple of videos explain the essentials for the SafeGuard products (SafeGuard Playlist)

    Regards,

    ChrisD

    :50578
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