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The key store is not initialized. Please re-login!

Azwan

Hi Guys,

I have problem with a user account that will not work user ID is 1st time login to the new PC

Although the user is syncronizing with safeguard, it does not recieve a new key or certificate  Policy, contact with server is ok. 

Ive tried several times to log the same user  ID, logout and log in with the user account, I get into windows, and it says its s

User logged on after first logging in and out with Domain account:

Error message when trying to display key ring:"The key store is not initialized. Please re-login!"

Sophos

Safeguard version 6 with DX & CP with enable Enable registration of SGN Windows users.

This is a user that has been using safeguard before and the user is connected to other  pc, and syncronized in management center 

I hope someone could assist on solution or troubleshooting guide. Thanks

:48860


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    ** Additional information **

    In addition to the above details, I viewed Windows' "Event Viewer" > "Applications" log and found the following entry at 4:14 p.m. and this was coincidentally (I believe) after a 13 minute timed Hold that I had done; waiting to log-on to Windows to see if the additional (missing) "Key Ring..." settings would be picked up.  They were not, but I thought the following CAUTION Event might be worth sharing:

    (I am missing the most informative, top line of the below Event..  I can add it in tomorrow.  Something about, 'a possible file tampering attempt was detected', but I do not believe this is accurate because it is a newly imaged, contaminate-free desktop computer.)

    Source: SGConfProtect, ... Logged: 6/2/2014 4:14:54 PM

    Event ID: 3407, ... Task Category: Client

    Level: Error, ... Keyword: Classic

    User: (local_machine_name)\Admin, ... Computer: (local_machine_name).corp.(client).com

    If there are any other tell-tale signs that could identify the root cause of the issue, I would very much appreciate learning of them.

    ~ Dennis

    :50564
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  • 0

    ** Additional information **

    In addition to the above details, I viewed Windows' "Event Viewer" > "Applications" log and found the following entry at 4:14 p.m. and this was coincidentally (I believe) after a 13 minute timed Hold that I had done; waiting to log-on to Windows to see if the additional (missing) "Key Ring..." settings would be picked up.  They were not, but I thought the following CAUTION Event might be worth sharing:

    (I am missing the most informative, top line of the below Event..  I can add it in tomorrow.  Something about, 'a possible file tampering attempt was detected', but I do not believe this is accurate because it is a newly imaged, contaminate-free desktop computer.)

    Source: SGConfProtect, ... Logged: 6/2/2014 4:14:54 PM

    Event ID: 3407, ... Task Category: Client

    Level: Error, ... Keyword: Classic

    User: (local_machine_name)\Admin, ... Computer: (local_machine_name).corp.(client).com

    If there are any other tell-tale signs that could identify the root cause of the issue, I would very much appreciate learning of them.

    ~ Dennis

    :50564
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