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The key store is not initialized. Please re-login!

Azwan

Hi Guys,

I have problem with a user account that will not work user ID is 1st time login to the new PC

Although the user is syncronizing with safeguard, it does not recieve a new key or certificate  Policy, contact with server is ok. 

Ive tried several times to log the same user  ID, logout and log in with the user account, I get into windows, and it says its s

User logged on after first logging in and out with Domain account:

Error message when trying to display key ring:"The key store is not initialized. Please re-login!"

Sophos

Safeguard version 6 with DX & CP with enable Enable registration of SGN Windows users.

This is a user that has been using safeguard before and the user is connected to other  pc, and syncronized in management center 

I hope someone could assist on solution or troubleshooting guide. Thanks

:48860


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    Hello ChrisD, et al,

    I have just started a Tech Refresh Project (hence the "-TRP") and am tasked with supporting Sophos SafeGuard Easy 6.00.1.31.  Everything appears to be going GREAT with this software, except for not being able to get the "Key Ring..." on the User's side of the installation on a pair of desktop PCs (HP 6300 models running Windows 7 64-bit).  All of the Certificates are present (Synchronized) and the local Administrator account also DOES have its "Key Ring...", but the remote User's account is not getting it even after multiple restarts and an entire weekend sitting logged-out but connected on the corporate network.

    By "Remote User" I mean an End User who the desktop computer will be shipped to after all the imaging and configuration steps are completed and verified here in our work center.  Users could be ANYWHERE in the U.S. including destinations as far away as Hawaii and Puerto Rico.

    I have searched the Knowledgebase articles, downloaded, printed and read the version "RELEASE NOTES" and done just about everything I can think of to identify the "official procedure" for forcing these Key Rings to populate -OR- to confirm the role they play and why they are needed.

    At this point, some instructions as well as a "Glossary" page on any Sophos specific terminology would be most helpful!

    Also, I am happy to access any White Paper documents explaining essential things we might need to know about supporting Sophos SafeGuard Easy (again, version 6.00.1.31) or watch some videos on it if a Sophos channel exists somewhere online.

    The issue has not, to the best of my knowledge, occurred on several HP 9470m laptops that I worked on (imaged and installed software afterwards).  I may have the ability to share any information provided to me with two (2) other work centers pursuing the same projects for a major U.S. corporate client.

    Thanks very much in advance!  If this is the sort of issue requiring an official Support request under a Support contract, please advise.  I am probably the lowest man in the organization, so any guidance you provide will be greatly appreciated.

    ~ Dennis C. (a.k.a. "ABCR-TRP")

    Virginia Beach, Virginia

    :50540
Reply
  • 0

    Hello ChrisD, et al,

    I have just started a Tech Refresh Project (hence the "-TRP") and am tasked with supporting Sophos SafeGuard Easy 6.00.1.31.  Everything appears to be going GREAT with this software, except for not being able to get the "Key Ring..." on the User's side of the installation on a pair of desktop PCs (HP 6300 models running Windows 7 64-bit).  All of the Certificates are present (Synchronized) and the local Administrator account also DOES have its "Key Ring...", but the remote User's account is not getting it even after multiple restarts and an entire weekend sitting logged-out but connected on the corporate network.

    By "Remote User" I mean an End User who the desktop computer will be shipped to after all the imaging and configuration steps are completed and verified here in our work center.  Users could be ANYWHERE in the U.S. including destinations as far away as Hawaii and Puerto Rico.

    I have searched the Knowledgebase articles, downloaded, printed and read the version "RELEASE NOTES" and done just about everything I can think of to identify the "official procedure" for forcing these Key Rings to populate -OR- to confirm the role they play and why they are needed.

    At this point, some instructions as well as a "Glossary" page on any Sophos specific terminology would be most helpful!

    Also, I am happy to access any White Paper documents explaining essential things we might need to know about supporting Sophos SafeGuard Easy (again, version 6.00.1.31) or watch some videos on it if a Sophos channel exists somewhere online.

    The issue has not, to the best of my knowledge, occurred on several HP 9470m laptops that I worked on (imaged and installed software afterwards).  I may have the ability to share any information provided to me with two (2) other work centers pursuing the same projects for a major U.S. corporate client.

    Thanks very much in advance!  If this is the sort of issue requiring an official Support request under a Support contract, please advise.  I am probably the lowest man in the organization, so any guidance you provide will be greatly appreciated.

    ~ Dennis C. (a.k.a. "ABCR-TRP")

    Virginia Beach, Virginia

    :50540
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