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The key store is not initialized. Please re-login!

Azwan

Hi Guys,

I have problem with a user account that will not work user ID is 1st time login to the new PC

Although the user is syncronizing with safeguard, it does not recieve a new key or certificate  Policy, contact with server is ok. 

Ive tried several times to log the same user  ID, logout and log in with the user account, I get into windows, and it says its s

User logged on after first logging in and out with Domain account:

Error message when trying to display key ring:"The key store is not initialized. Please re-login!"

Sophos

Safeguard version 6 with DX & CP with enable Enable registration of SGN Windows users.

This is a user that has been using safeguard before and the user is connected to other  pc, and syncronized in management center 

I hope someone could assist on solution or troubleshooting guide. Thanks

:48860


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  • 0

    Hi Azwan,

    hard to tell from the provided information... Just an idea:

    I would assume that you are using SafeGuard Enterprise 6.10 for the SafeGuard Server / Management Center because you are refering to "SafeGuard Windows Users" which is a new feature and only available as of version 6.10.
    I also assume that for the affected SafeGuard Client machine, the version is 6.00.1 as you refer to DX and CP installed (CP is no longer part of SafeGuard Enterprise as of version 6.10).

    If you take the affected user and logon to a machine where the account is working properly, go the the SafeGuard Enterprise Tray Icon and select "Display" -> "User Certificate". Go to the details tab and check which "Signature" Algorithm is listed there.

    If the Signature algorithm is "sha256WithRSAEncryption" (and not "sha1WithRSAEncryption"), the SafeGuard 6.00.1 Client cannot work with the User's certificates as it was created with the SHA-256 hash algorithm (only available as of 6.10).

    Side note: As of 6.10, you can choose the default hash algorithm (SHA-1 / SHA-256) in the Management Center (Tools | Options | Hash algorithm for generated certificates)


    Regards,
    Chris

    :48932
Reply
  • 0

    Hi Azwan,

    hard to tell from the provided information... Just an idea:

    I would assume that you are using SafeGuard Enterprise 6.10 for the SafeGuard Server / Management Center because you are refering to "SafeGuard Windows Users" which is a new feature and only available as of version 6.10.
    I also assume that for the affected SafeGuard Client machine, the version is 6.00.1 as you refer to DX and CP installed (CP is no longer part of SafeGuard Enterprise as of version 6.10).

    If you take the affected user and logon to a machine where the account is working properly, go the the SafeGuard Enterprise Tray Icon and select "Display" -> "User Certificate". Go to the details tab and check which "Signature" Algorithm is listed there.

    If the Signature algorithm is "sha256WithRSAEncryption" (and not "sha1WithRSAEncryption"), the SafeGuard 6.00.1 Client cannot work with the User's certificates as it was created with the SHA-256 hash algorithm (only available as of 6.10).

    Side note: As of 6.10, you can choose the default hash algorithm (SHA-1 / SHA-256) in the Management Center (Tools | Options | Hash algorithm for generated certificates)


    Regards,
    Chris

    :48932
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