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Safeguard Fingerprint logon - Lenovo laptop(s)

Cerebus06

I am having a real time attempting to get the fingerprint logon solution to work.  I'm attempting to utilize this with Lenovo laptops.

The first question I've got is - is it possible to not have Fingerprint software installed on the system, install Safeguard, and then later install Fingerprint software (the proper version of course)?  Will Safeguard pick it up and use it then?

Secondly, is it possible to have multiple users on the same laptop log into POA using Fingerprint?

Third, does Safeguard recognize multiple Fingerprints on the same fingerprint profile?

:2395


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    Hi Dan,

    Your post is interesting in the fact that we were told by Sophos "support" that it should just turn on the fingerprint reader, no special commands needed. After more research on our end we stumbled across the POACFG file and called "support" back again, they once again told us we should not have to do ANYTHING to get the fingerprint reader working. Finally after the 4th or 5th call "support" gave us the above install line commands.

    I guess my question comes down to why should I have to check a link, that I find on a forum to see if my T510 will work, when all along we were told it would and I mean from our account manager down, and after contacting "support" multipal times no one at Sophos bothered to say anything about a list we could check. In fact we had to hound Sophos to get the Lenovo specific version of Safeguard Easy, which we were told would make the fingerprint readers work properly.  At this point I am about ready to start billing out my hours to Sophos for my "Quality Assurance testing" and "Troubleshooting" time.

    :5061
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  • 0

    Hi Dan,

    Your post is interesting in the fact that we were told by Sophos "support" that it should just turn on the fingerprint reader, no special commands needed. After more research on our end we stumbled across the POACFG file and called "support" back again, they once again told us we should not have to do ANYTHING to get the fingerprint reader working. Finally after the 4th or 5th call "support" gave us the above install line commands.

    I guess my question comes down to why should I have to check a link, that I find on a forum to see if my T510 will work, when all along we were told it would and I mean from our account manager down, and after contacting "support" multipal times no one at Sophos bothered to say anything about a list we could check. In fact we had to hound Sophos to get the Lenovo specific version of Safeguard Easy, which we were told would make the fingerprint readers work properly.  At this point I am about ready to start billing out my hours to Sophos for my "Quality Assurance testing" and "Troubleshooting" time.

    :5061
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