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Safeguard Fingerprint logon - Lenovo laptop(s)

Cerebus06

I am having a real time attempting to get the fingerprint logon solution to work.  I'm attempting to utilize this with Lenovo laptops.

The first question I've got is - is it possible to not have Fingerprint software installed on the system, install Safeguard, and then later install Fingerprint software (the proper version of course)?  Will Safeguard pick it up and use it then?

Secondly, is it possible to have multiple users on the same laptop log into POA using Fingerprint?

Third, does Safeguard recognize multiple Fingerprints on the same fingerprint profile?

:2395


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    Okay. So we're getting somewhere.

    As per an advisory from Sophos support. To quote: "Please use the shift + F5 Hotkey, as of SafeGuard Enterprise 5.50.0.116 the automatically applied POA hotkeys contain a general condition for Lenovo hardware with the below mentioned USB Controllers to increase the amount of installations working out of the box. This has the disadvantage for customers who need the USB devices @POA and have a machine which is working in general, that Shift + F5 must be used to enable USB again for devices such as USB Token/Smartcard Reader or Fingerprint Reader"

    Note: From my understanding the hotkey selection changed in 5.50.1 due to an issue with certain a DELL model BIOS. So to change the hotkey functions and enable the FP reader:

    1. Around the time of the BIOS POST and before POA starts hold down the SHIFT key. Once you are prompted to select the hotkey press F5 whilst still holding the SHIFT key.

    2. Then sign-in to the POA, but disable pass-through to windows, and save the hotkey option when prompted. Now keep your fingers crossed and hope that you see the biometric sign-in at Windows logon.

    3. IMPORTANT - Now wait 90 seconds for the SGN services to start in the background and use your fingerprint to sign-in to windows.

    4. Now sync up your SGN client with the SGN server a few times, reboot and try your luck at the POA fingerprint scanner.

    At this point in time our POA fingerprint scanner is working to a degree. (It reckognises the fingerprint, gives the green tick to say its okay, but straight afterwards we are presented with a pop-up dialog box saying The fingerprint match was successful but no logon credentials were found.  Please click on "options, disable "Pass through logon to Windows" and logon using your username and password.  In the Windows logon dialog simply swipe your finger .

    We've gone through the process of disassociating all the users from the machine, and re-associating and trying again, but this far this part remains unresolved.

    I'll keep this post updated.

    Regards.

    John

    :4850
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  • 0

    Okay. So we're getting somewhere.

    As per an advisory from Sophos support. To quote: "Please use the shift + F5 Hotkey, as of SafeGuard Enterprise 5.50.0.116 the automatically applied POA hotkeys contain a general condition for Lenovo hardware with the below mentioned USB Controllers to increase the amount of installations working out of the box. This has the disadvantage for customers who need the USB devices @POA and have a machine which is working in general, that Shift + F5 must be used to enable USB again for devices such as USB Token/Smartcard Reader or Fingerprint Reader"

    Note: From my understanding the hotkey selection changed in 5.50.1 due to an issue with certain a DELL model BIOS. So to change the hotkey functions and enable the FP reader:

    1. Around the time of the BIOS POST and before POA starts hold down the SHIFT key. Once you are prompted to select the hotkey press F5 whilst still holding the SHIFT key.

    2. Then sign-in to the POA, but disable pass-through to windows, and save the hotkey option when prompted. Now keep your fingers crossed and hope that you see the biometric sign-in at Windows logon.

    3. IMPORTANT - Now wait 90 seconds for the SGN services to start in the background and use your fingerprint to sign-in to windows.

    4. Now sync up your SGN client with the SGN server a few times, reboot and try your luck at the POA fingerprint scanner.

    At this point in time our POA fingerprint scanner is working to a degree. (It reckognises the fingerprint, gives the green tick to say its okay, but straight afterwards we are presented with a pop-up dialog box saying The fingerprint match was successful but no logon credentials were found.  Please click on "options, disable "Pass through logon to Windows" and logon using your username and password.  In the Windows logon dialog simply swipe your finger .

    We've gone through the process of disassociating all the users from the machine, and re-associating and trying again, but this far this part remains unresolved.

    I'll keep this post updated.

    Regards.

    John

    :4850
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