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Safeguard Fingerprint logon - Lenovo laptop(s)

Cerebus06

I am having a real time attempting to get the fingerprint logon solution to work.  I'm attempting to utilize this with Lenovo laptops.

The first question I've got is - is it possible to not have Fingerprint software installed on the system, install Safeguard, and then later install Fingerprint software (the proper version of course)?  Will Safeguard pick it up and use it then?

Secondly, is it possible to have multiple users on the same laptop log into POA using Fingerprint?

Third, does Safeguard recognize multiple Fingerprints on the same fingerprint profile?

:2395


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    Unfortunately since 5.50.1 this has not worked. (Neither the Windows or POA authentication display the fingerprint authentication selection).

    Obviously the POA will not work until the Windows Authentication fingerprint is working. I have a sneaky feeling it's something to do with the CredentialProvder, so I'm going to look into this a little further and keep this post updated.

    I'm praying that it's not because of an unsupported UPEK Chipset model/version in the W510. If it is I'm hoping Sophos can work with me on this seeing as we have a job lot of these laptops and need to have fingerprint working to meet certain security requirements.

    I've opened up the following case with Sophos support:  #2461077.

    The in the meantime here's my spec and some advisory's from both Sophos and Lenovo re supported versions...

    Client details:
    Client: Windows 7 Enterprise x64
    BIOS Version/Date: LENOVO 6NET64WW (1.27 ), 14/07/2010    
    SafeGuard version: 5.50.1.117
    Laptop: Lenovo W510 (TYPE 4319-24G)
    Biometric: UPEK. TouchChip Fingerprint Coprocessor
    Biometric Driver version: 1.9.2.155 (tcusb.sys)
    Lenovo Fingerprint software installer: fprx64_585_6014ww
    Lenovo Fingerprint software version: 5.8.5.6014


    Fingerprint device details:

    Device name: TouchChip Fingerprint Coprocessor
    Device Version: 5.0.4133
    Firmware variant: 2000000d
    Usage: 80000002
    Sensor Type: e4000043
    Available Memory: 21590
    System ID: 1001b
    SN: 8e9effc6b48ec36f281ec1a325321787
    OS Version: Microsoft  (build 7600)
     
    Install order:
    1. Cleared fingerprint data and reset security chip in BIOS
    2. Installed OS and drivers
    3. Installed Lenovo fingerprint software
    4. Enrolled fingerprints
    5. Tested successfully
    6. Installed SafeGuard Enterprise
    7. Rebooted
    8. Installed SafeGuard config
    9. Rebooted

    Extract from SGN 5.50.1 User Guide:

    5.1.2 System requirements
    Windows XP, 32 bit
    Windows Vista, 32 bit, 64 bit
    Windows 7, 32 bit, 64 bit

    5.1.3 Supported hardware
    AuthenTec AES2810
    UPEK TCS3C/TCD42A

    5.1.4 Supported software
    Lenovo Fingerprint for AuthenTec Version 3.2.0.166
    ThinkVantage Fingerprint for UPEK Version 5.8.5.6014

    SafeGuard Enterprise supported versions of ThinkVantage Fingerprint Software: http://www.sophos.com/support/knowledgebase/article/111626.html


    Lenovo SGN support advisory: http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-68490

    Regards,

    John

    :4839
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  • 0

    Unfortunately since 5.50.1 this has not worked. (Neither the Windows or POA authentication display the fingerprint authentication selection).

    Obviously the POA will not work until the Windows Authentication fingerprint is working. I have a sneaky feeling it's something to do with the CredentialProvder, so I'm going to look into this a little further and keep this post updated.

    I'm praying that it's not because of an unsupported UPEK Chipset model/version in the W510. If it is I'm hoping Sophos can work with me on this seeing as we have a job lot of these laptops and need to have fingerprint working to meet certain security requirements.

    I've opened up the following case with Sophos support:  #2461077.

    The in the meantime here's my spec and some advisory's from both Sophos and Lenovo re supported versions...

    Client details:
    Client: Windows 7 Enterprise x64
    BIOS Version/Date: LENOVO 6NET64WW (1.27 ), 14/07/2010    
    SafeGuard version: 5.50.1.117
    Laptop: Lenovo W510 (TYPE 4319-24G)
    Biometric: UPEK. TouchChip Fingerprint Coprocessor
    Biometric Driver version: 1.9.2.155 (tcusb.sys)
    Lenovo Fingerprint software installer: fprx64_585_6014ww
    Lenovo Fingerprint software version: 5.8.5.6014


    Fingerprint device details:

    Device name: TouchChip Fingerprint Coprocessor
    Device Version: 5.0.4133
    Firmware variant: 2000000d
    Usage: 80000002
    Sensor Type: e4000043
    Available Memory: 21590
    System ID: 1001b
    SN: 8e9effc6b48ec36f281ec1a325321787
    OS Version: Microsoft  (build 7600)
     
    Install order:
    1. Cleared fingerprint data and reset security chip in BIOS
    2. Installed OS and drivers
    3. Installed Lenovo fingerprint software
    4. Enrolled fingerprints
    5. Tested successfully
    6. Installed SafeGuard Enterprise
    7. Rebooted
    8. Installed SafeGuard config
    9. Rebooted

    Extract from SGN 5.50.1 User Guide:

    5.1.2 System requirements
    Windows XP, 32 bit
    Windows Vista, 32 bit, 64 bit
    Windows 7, 32 bit, 64 bit

    5.1.3 Supported hardware
    AuthenTec AES2810
    UPEK TCS3C/TCD42A

    5.1.4 Supported software
    Lenovo Fingerprint for AuthenTec Version 3.2.0.166
    ThinkVantage Fingerprint for UPEK Version 5.8.5.6014

    SafeGuard Enterprise supported versions of ThinkVantage Fingerprint Software: http://www.sophos.com/support/knowledgebase/article/111626.html


    Lenovo SGN support advisory: http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-68490

    Regards,

    John

    :4839
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