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Challenge Response

ia-hawk-fan07

Hello we are noticing on Sophos Safeguard Easy 6.0 something that we do not think is right. When doing a challenge response the user is only logged in past Sophos. They are then stopped at Windows to log in. Since the user can not remember their password they are not able to log into Windows. Also since they are not being asked to change their password they are not able to go any further. It seems like we are missing a setting either in Windows or Sophos just not sure what it might be. Any help would be appreciated.

:28985


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    Sorry I have been out of the office last week, after getting married. Where I found that info, it is not listed as a hint is.

    Open Policy Editor, go to help, then Recovery with Challenge response, then Recover a password with challenge response. The quote is on the middle of the page. So we would have more options with Enterprise that is fine. I just think however, that more thought needs to be put into what happens with Safeguard Easy users in this situation.

    :29333
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  • 0

    Sorry I have been out of the office last week, after getting married. Where I found that info, it is not listed as a hint is.

    Open Policy Editor, go to help, then Recovery with Challenge response, then Recover a password with challenge response. The quote is on the middle of the page. So we would have more options with Enterprise that is fine. I just think however, that more thought needs to be put into what happens with Safeguard Easy users in this situation.

    :29333
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