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Challenge Response

ia-hawk-fan07

Hello we are noticing on Sophos Safeguard Easy 6.0 something that we do not think is right. When doing a challenge response the user is only logged in past Sophos. They are then stopped at Windows to log in. Since the user can not remember their password they are not able to log into Windows. Also since they are not being asked to change their password they are not able to go any further. It seems like we are missing a setting either in Windows or Sophos just not sure what it might be. Any help would be appreciated.

:28985


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    Hi ia-hawk-fan07,

    you have two possibilities in this case:

    - you could reset the users password in the Active Directory to enable the user to logon again after he forgot his password or

    - you could enable the SafeGuard Local Self Help feature, which would give the user the possibility to answer a set of questions (that have to be configured before) and that would show him his password, in case he has forgot it. In case you go with Local Self Help, there is also no need to perform a Challenge/Response operation.

    For more details on SafeGuard's Local Self Help, see Administrator Guide (ssg_60_h_eng_admin_help.pdf) chapter 22 "Recovery with Local Self Help"

    Regards,

    Chris

    :29021
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  • 0

    Hi ia-hawk-fan07,

    you have two possibilities in this case:

    - you could reset the users password in the Active Directory to enable the user to logon again after he forgot his password or

    - you could enable the SafeGuard Local Self Help feature, which would give the user the possibility to answer a set of questions (that have to be configured before) and that would show him his password, in case he has forgot it. In case you go with Local Self Help, there is also no need to perform a Challenge/Response operation.

    For more details on SafeGuard's Local Self Help, see Administrator Guide (ssg_60_h_eng_admin_help.pdf) chapter 22 "Recovery with Local Self Help"

    Regards,

    Chris

    :29021
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