I've recently updated our SafeGuard Enterprise system to version 6.00.1. Everything appears to be running correctly, but I can't get the Web Helpdesk to install. I get an error saying "Please upgrade the Sophos SafeGuard Server Module first."
The server is already updated - I'm not sure what step I'm missing. What shows up currently on the server is:
SafeGuard Enterprise 5.50.0 Server
Sophos SafeGuard 6.00.1 Management Center
Sophos SafeGuard 6.00.1 Server
Sophos SafeGuard 6.00.1 Server Configuration
The only thing I haven't tried is removing that 5.50.0 install, if it was supposed to be removed and didn't properly uninstall during the wizard. I don't want to run the risk of breaking it during production hours, so that's a last resort unless someone tells me that is the problem.
Anyone have any ideas?
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