This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Issues with Mac User Profile Corruption

After making a lot of headway last week with Safeguard for Mac, I've hit a new roadblock and it's the second time I've experienced this. 

Sequence of events:  logged in as a network / mobile user.

Notification of OS Updates.  Apply and reboot.

Preboot Filevault menu comes up.  Select network user.

Progress bar gets to 50% and hangs.

The first time this happened, I only had one user as an owner and could not get past the 50% mark so I had to erase the hard drive and start over.

This time I had two other local users and one other network user in the pre-boot.

I logged in as a local admin in preboot - which successfully loaded the OS  - and then logged out and logged back in as the network user in question.  I was able to finally log in, although the process was similar to a new user login - asking me for icloud stuff, which I skipped.  This was odd.

Unfortunately, I was unable to properly log out with hanging.  Finally, I deleted the user while logged in as another user.  Now I am logging back in as the user in question, but it is crawling and hanging.

Multiple questions:  Are network logins more prone to corruption than local logins?  Or, is this something that only happens with SafeGuard for Mac?

Thanks for any suggestions you have.

Adam in DC

:56758


This thread was automatically locked due to age.
Parents
  • Dear customer,

    SafeGuard Enterprise is able to work with several configuration options. But with this case we should be careful to point in the right direction. You can use SafeGuard with OS X 10.9.x without having similar issues and the available Active Directory configurations are the same if you compare this with OS X 10.10.x. So far we know this issue can be found in several forum entry without involving SafeGuard products. There are some improvments done with OS X 10.10.3+ and we hope that this issues will be resolved in your environment with the latest Apple patch level as well.   

    Best regards
    Rainer

    :57273
Reply
  • Dear customer,

    SafeGuard Enterprise is able to work with several configuration options. But with this case we should be careful to point in the right direction. You can use SafeGuard with OS X 10.9.x without having similar issues and the available Active Directory configurations are the same if you compare this with OS X 10.10.x. So far we know this issue can be found in several forum entry without involving SafeGuard products. There are some improvments done with OS X 10.10.3+ and we hope that this issues will be resolved in your environment with the latest Apple patch level as well.   

    Best regards
    Rainer

    :57273
Children
No Data