Sophos Safeguard SGN authentication Service is not running

Dear TEam,

One of our client is having the SGN Server 8.10 version & client.

 

Suddenly the user laptop is going in shutdown mode.

When we tried to login the Local user is disabled and unable to login with other user .

Disaplying the "SGN Autherntication Service is not running " mesage then shutdown system automatically.

 

 

We have tried to start the SGN services from the Safe mode but unable to do.