missing poa or key information. please check computer's inventory 6.1

Question

Hi TEam, 
 
 One of our client has facing recovery issue. 
 
 When we initiate the recovery and it will display that "Missing POA" and we have checked found that many users in the "Key " section showing blank. 
 Please find the attached snap FYR. 
 Kindly help us to resolve this issue on the priority basis.

Jasmin · Answer

Hi paresh palav 
 Please go to the root and then search these machines in the inventory and remove the device entry which doesn't have anything under it.

MichaelMcLannahan · Answer

Ah well done! 
 Yes, this is an issue - the devices should only appear once in the console, not twice. 
 
 This sometimes happens if AD sync doesn't work as expected. The object can go into a temp folder (auto.registered) but then when AD syncs it goes into the correct location within the sync'd directory. This happens when the client is new to the domain and it speaks to the Sophos server before the Sophos server speaks to AD and realises it exists! 
 
 Could you please double click each one in turn - The following windows will be seen... 
 
 This is NORMAL view and the client we must KEEP (it's populated with INVENTORY and communicating with the server as expected)

This is the "forgotten" view - no INVENTORY present

It's the SECOND entry we need to remove. DON'T TOUCH THE FIRST ONE WITH POPULATED DETAILS!

paresh palav · Answer

Hi Jasmin, 
 
 Yes, but actually i Was in another call that day and after that tried the support number and unable to connect with team. 
 SO i have dropped the mail that day once i free from the call. 
 
 TOday again I am trying this number but unable to connect . 
 Could you please ask an engineer to call back today between 10.00AM to 5.00PM IST for the remote session.

paresh palav · Answer

HI Jasmin, 
 
 I just received call from the support & resolve this issue now. 
 Cause -Duplicate host name and deleted the blank hostname. 
 
 Thank you for the support