Adding devices to the White List policies on Sophos SafeGuard Management Center

Sorry Dan - mad busy few days. Will try and replicate what you've done on my console and report back.

Can you confirm the SGNServer version of SafeGuard please?

Hi Michael,

Just wondered if there were any updates on this or if you had managed to test it?

Kind regards, Dan Petford

Mine is saving, at least I've exited the console and logged back in as a different user and it's still there. My money is still on characters it doesn't accept/like but have you logged this with Sophos?

I haven't logged this with Sophos yet, do you have any contact details?

Also can you give me an example of what worked so I can try?

Hi Michael,

Did you manage to do anymore testing?

Kind regards,

I haven't sorry Dan - just not enough time. Have you now logged the call with Sophos support?

Not yet, do you have any contact details?

You used to be able to email support@ but sadly they stopped that. I was told with a premium support package (which we have) we would have a dedicated support channel too but....

The best thing to do is log a ticket here...

https://secure2.sophos.com/en-us/support/open-a-support-case.aspx

Perfect, contacted them and they gave me this and it worked, thanks for your help.

Kind regards,

They gave you what sorry? A patch/fix?

https://sophos.com/kb/132945

Ah ha! I'm not running that version and I also have the issue to a degree, so I would disagree somewhat with their statement but this is great news.

Thanks for the update!

Ah ha! I'm not running that version and I also have the issue to a degree, so I would disagree somewhat with their statement but this is great news.

Thanks for the update!