Hello - i posted similar before but never got the required info. So here it is
Two users have reported, several times now, when they resume the machine after it has gone to sleep after a period of inactivity, the Windows/Safeguard screen displays 'The username or password is incorrect' without getting the chance to enter a password. The machine locks after 7 minutes of inactivity, this is normal but on waking there is an OK button, but is greyed out and cannot be clicked. Leaving it for a period of time makes no difference. They did not get the opportunity to enter a password. The mouse is working so it suggests the PC itself is ok. See attached pic.
Like i say, 2 users have reported this on 2 separate desktop PC's. Safeguard is installed on approix 250 machines, around 30 desktops, the rest laptops. 2 desktops affected.
To get round it, i have to hard boot the machine which of course can result in some lost work if not saved.
Safeguard client 8.00.251 - Just data exchange installed
Windows 10
Dell Optiplex 3050
Any idea's ?
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