Hello,
I have one user with this issue.
A user has reported, several times now, when they leave their computer and come back to it, the Windows/Safeguard screen displays 'The username or password is incorrect'. The machine locks after 7 minutes of activity, this is normal. But there is an OK button, but this is greyed out. They did not get the opportunity to enter a password. The mouse is working so it suggests the PC itself is ok.
So, at this point, the user cant do anything other than force the machine to power down. Once powered back on, the user can log in fine without issue. There is nothing in AD or in Safeguard admin to suggest anything is wrong with the account.
Has anyone seen this before? Help !!
Windows 10
Safeguard 8
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