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SafeGuard 5.50.80 Client Encrypted Computer Cannot Read Bitlocker-To-Go Encrypted USB. Is it supported?

ehsu

Hi all,

We're still running SG 5.50.80 in our environment.

Before the machine was installed with SG 5.50.80 and encrypted, the machine was able to read BitlockerToGo encrypted USB drive.

After the host machine was encrypted withSG Client 5.50.80, it can no longer read a BitlockerToGo encrypted USB drive.

Is it supported by SG 5.50.80? If it is, how do I go about getting the machine to read the USB key? Thank you.



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    Hi eshu,

    SafeGuard didn't start ramping up full compatibility with Bitlocker until later versions, specifically 6.10. Additionally, if you have the Data Exchange module installed from SafeGuard, it would take priority on encrypting drives via the use of it's filter driver.

    Lee Anderson | Manager, Technical Support

    *Sign up for SMS notifications here or check the status of Sophos Central here.

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  • 0
    Hi eshu,

    SafeGuard didn't start ramping up full compatibility with Bitlocker until later versions, specifically 6.10. Additionally, if you have the Data Exchange module installed from SafeGuard, it would take priority on encrypting drives via the use of it's filter driver.

    Lee Anderson | Manager, Technical Support

    *Sign up for SMS notifications here or check the status of Sophos Central here.

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