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Sophos Endpoint Defence Software - High CPU?

Hi People,

Recently my laptop's fan is constantly going after a Sophos update. Looking in task manager and sorted by CPU usage, i seen that Sophos Endpoint Defence Software is using between 24 - 30% CPU, whilst using 0.1mb/s - 0.2mb/s disk.

I'm struggling to work out what is it doing. I've had a quick google and from what i've read, it seems it wouldn't be that resource heavy to achieve that?

Also, I wanted to ask if this expected behaviour or something not right somewhere?

Windows 10 1909

Core Agent - 2.19.6

Endpoint Advanced 10.8.11.1

Sophos Intercept X 2.0.22

Sophos Endpoint Defense: Frequently Asked Questions (FAQs)

Thanks

Si Box

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Top Replies

SiBox86 over 2 years ago in reply to Qoosh +3 suggested

Hi All, The issue is apparently is caused by a conflict with Checkpoint VPN client. My laptop has been rebult using MS VPN instead and the process is now running at a steady 0% - 0.2%. Thanks for for…

0 GlennSen over 3 years ago in reply to SiBox86

Thank you for sharing this, Can you also share with us the case ID that has been created for this query for us to help you follow up with it and post updates on this query if available?

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

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0 SophosUser568 over 3 years ago in reply to SiBox86

Hi,

any updates on this one?
Did the Sophos Support provide a solution or is there an idea at least?
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0 Qoosh over 3 years ago in reply to SophosUser568

I was able to check in on the support cases we have opened. It looks like this issue is still under investigation.

As an initial step, could you run the following command and provide the output you get when entered in an "Admin Command Prompt"?
- fltmc

Kushal Lakhan

Team Lead, Global Community Support
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0 SiBox86 over 2 years ago in reply to Qoosh

Hi All, The issue is apparently is caused by a conflict with Checkpoint VPN client. My laptop has been rebult using MS VPN instead and the process is now running at a steady 0% - 0.2%.

Thanks for for all your suggestions and input.

Si
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0 Sophos User930 over 2 years ago in reply to SiBox86

I would suspect it was possibly more likely to be the rebuilding of the laptop and re-install. If nothing else you would start with new SED journals. That’s not to say the VPN software wasn’t creating a large number of journaled events but I guess time will tell.

Thanks for the feedback.
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