Re-activate sophos on machine that has been inactive for more than three months

Question

Hi 
 
 I wanted to reduce the active machines under my licence so I removed the tamper proof and deleted the machine from my Sophos central. I did not delete sophos from the machine as I knew I would re-activate in the future. 
 
 the machine as been de-activated for over three months and now it will not re-connect with my Sophos central. I also cannot remove/re-install Sophos as the machine says that tamper proof need s to be removed. 
 
 how do I get it re-connected to Sophos central to monitor it? 
 
 thanks for any assistance. 
 
 regards 
 
 Mark

Valla Mark · Accepted Answer

Hi GlennSen 
 
 thanks for the above. Appears to have worked as I am now resetting the laptop. 
 Thanks 
 
 Mark

GlennSen · Answer

Hi There, 
 On your Sophos central, you can check on logs and reports then look for recover tamper protection. Search for the device hostname and see if it was still present. If it is? Use the tamper protection password and try to manually unlock the TP on the target machine then you can proceed on running Sophosexe via command line with a string of --registeronly to re-register the machines on your central dashboard. If no? then a manual removal of TP needs to be done by following this KB Article.

Re-activate sophos on machine that has been inactive for more than three months

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