Migrating SEC 5.4.0 from Server 2008 R2 to Server 2016

Question

Hello All, 
 I just started the migration process using the recommended guide and it wants me to backup everything in the folder C:\Program Files (x86)\Sophos\Enterprise Console (on the existing server) using command prompt and the DataBackupRestore.exe utility. When I went to check what was in that directory, it was only an application called ObfuscationUtil.exe. 
 
 Is this particular step necessary for the migration process since the DataBackupRestore.exe utility isn't there or any other files? 
 
 Thank you 
 Jeremy

Shweta · Accepted Answer

Hi Jeremy Reyes 
 The Sophos Enterprise console version 5.4.0 has already been retired. Please check this link for more information. I would recommend you to upgrade to the latest version, you may check this article for possible upgrade paths. After upgrading to the latest version, you may follow this migration guide which will help you for the server to server migration of Sophos Enterprise console.

MEric · Answer

Hi Jeremy, 
 I would try re-running the Sophos Enterprise Console installer over-top the existing install, rebooting and see if this resolves the issue. 
 If the issue still persists, I would look into C:\Program Files\Microsoft SQL Server\MSSQL11.SOPHOS\MSSQL\Log\ERRORLOG and C:\ProgramData\Sophos\ManagementServer\log\FrontEndService.log for any errors. Feel free to post the logs here if you would like me to review them.