Best way to raise firmware bugs

Question

I‘d like to know, 
 whats the best way to raise a firmware bug in new releases (like MR8). 
 i raised a critical bug, but Sophos is not responsing to the case. 
 What would be the next level to report? 
 Jürgen

LuCar Toni · Accepted Answer

There are couple of ways to approach this. 
 https://secure2.sophos.com/de-de/support/open-a-support-case.aspx 
 I would always recommend to open a Case in English, to have a easy transition between Regions. Sophos uses follow the sun. 
 
 You could also give FloSupport or the other guys a short message with your Case ID. 
 Or maybe try to reach somebody in Twitter etc. 
 Sales Escalations are possible, via your Partner or Sophos Sales Contact. 
 
 Or open a Thread here and maybe it is just an configuration issue?