This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Mails from home-mail.sophos.com will be blocked

Hi!

I've forgotten my password for my Sophos Home Account, and I will NOT receive the password reset mails.
After some investigation, I have found out, that my mail provider will block mails, which do not have a valid sender address.

"home-mail.sophos.com" is not a valid sender address, because there is an "incorrect" dns record (returns 127.0.0.1).
Mails from "id.sophos.com" and from the community "mail.community.sophos.com" could be received, because those domains have a valid dns record.

The question now is, how do I access the password reset link, when my provider does not accept such mails?
I can't imagine, that I'm the only one with such an issue.



This thread was automatically locked due to age.