Hi All,
We have an XG with AD intergration. We have a web traffic firewall rule that requires authentication, which is working well. As well as web browsing, our users all use Outlook, connecting to O365 mailboxes.
Our problem is that if users do not browse regularly, their Outlook slips into 'disconnected' mode. Then, if they do not notice this (most do not) they miss new email coming in.
Extending the SSO timeout to 60 minutes (from the default of 6) definitely helps. So, I could extend this to the maximum of 1440 minutes (just over 24 hours) but am worried that there may be other unintended consequences.
So, I wonder why Outlook loses its connection (is is because it is not run in a browser?), and if there is another way of fixing this, and would appreciate comments.
Thanks
Adrian
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