I'm a new comer here and seeing as I cannot access the support portal at the moment (Down for maintenance) I figured I'd just ask around. since we moved over to firmware SFOS 18.0.4 MR-4 our xg115 keeps hanging and I'm not really sure where to begin to diagnose this. I'm new to Sophos products so please help a bro out? I've had loads of experience with with SonicWall products in the past so I'd say I'm fairly well versed in the world of firewalls and managed to setup this xg115 fairly easy. Does anyone know where I can start to troubleshoot this?
Thanking you in advance.
Atomix IT Support Team
Even though the support portal is down, you can still start a case by calling in. If you go to support.sophos.com, go to the "for critical cases" area on the right, select your country, and call in.…
You need to figure out, what the appliance is actually doing.
Kernel Panic and reboot or actually stuck in a boot loop or only a module is dying.
XGs have a Display port or Console port. So plugging in a monitor or a console port and "wait" until this occur. Check what is going on.