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Hello every body
I have registered my device XG withe license (36 month till 2023 ) , after one month from activated my license was expire ,
am try to verify the license again and i found below message :
Sorry: this license key has already been activated or is no longer valid. Error ID: XG-00205 Tracking ID: xxxxxxxxxxx: please make a note of this. License keys can only be used once.If you have recently activated the license key, please synchronize your license, so that the updated license takes effect on your device. Then check the subscription status on the Licensing screen of your device.You can also check whether the subscription has been activated or extended by looking at the subscriptions showing against your device on the customer portal at www.sophos.com/mysophos.If you can see the correct subscription in the customer portal, but cannot see the same on the Licensing screen on your device, then please contact [Note: This email has been disabled - visit support.sophos.com to raise a case], quoting your serial number.
What should i do in steps to handle this issue ???
Thanks in advance
Actually, this could be a sales issue.
Some keys get invalid, if not applied after some months.
Sometimes the key was pushed back and refounded for whatever reason.
You should get in touch with Sales/Partner who sold you this Subscription to get this key checked.
Many thanks for reply
I activated the license before one month and it works good until the end of the limited period . after month ago I established ssh connection.
Before two days I reviewed my license portal I founded it expire .is there a relationship between the SSL connection and license log ???
You mean in MySophos is the new expiry date but on the appliance the old?
Thats normal - XG can only show one Asset at the same time. The new License will kick in after the old expired.
I mean I purchased new Sophos with new registration in this year, a license will expire after 36 months and it activated in my device good. But after one month the expiry date changed to 2019 and the licences are appearing as expired since 2019.
Can you share some screenshots with us?
And it might be worth it, to contact your reseller.