zoom meetings issue

Hi,

have you had a look in IPS? Maybe Zoom Hosts appearing there.

We have these URL in Web Exceptions:

also please post screenshot of your Web Filtering Section of that rule.

Hi,

Thanks for getting back to me!

I've added the zendesk but it still appears to be failing.

I get an IP address from us04web.zoom.us but i dont get a reply (however I can do zoom meetings over my phone but I still cant ping via my phone that url).

Theres nothing extra added into the IPS besides the default...i did find these 

here are my web filter settings

Thanks again!

Hi, I had a similar issue and solved by adding zoom.us in the local tls exclusion list. I also have zoom allowed in the application control list. 

Hi Franceso,

Thanks for replying! I just checked our TLS exclusion list and zoom.us has already been added there. But the browser side didnt work. I did look at the applications side and its already there too but set to medium. I cant see where i the option is to edit this to low?

I've added Zoom Meetings in the application filter at the top of the list I use

that is an other possible issue, that zoom is not allowed as app as FrancescoScattolini mentioned

Please post this screenshot of the rule you have mentioned in your first post:

also check the logs of IPS and Application for blocked packets.

I added the Zoom in here, does it look correct? My GUI seems different to yours FrancescoScattolini 

I just checked but I get nothing being blocked from the IPS or APP viewers

(Can i just say thank you to the both of you for giving me help :) 

and for our rules we  have this

yuksun I've added it to the policy I'm using in app control, FamilyBlock in my Case and then added FamilyBlock in the Other Security features area in the rules, right under Web Filtering

works fine via a web browser, no need for exceptions.

Ian