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17.5.14 MR-14-1 to 18.0.3 MR-3 failed

Steve Stidhem

I have a Sophos XG Home box and I'm trying to do the upgrade. The console just hangs for a while trying to book the 18.03 image and then reboots to the 17.5 image. I have tried a few times and just get the same result. I sits there for at least five minutes trying to boot the 18.03 image with no errors showing on the screen. I can't find any error messages and, as I said, none show up on the screen. The box has 8GB of RAM and just an old Dell i5 machine I'm re-purposing. I wish I could give more info but I've searched through the logs and don't see anything related to the upgrade.

Any help would be appreciated. Even if it's pointing me to a log file I can review.

Thanks



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  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to the Community!

    Did you download the firmware image from the licensing portal? Could you please share the name of the downloaded file? Did you download the hardware or software image? 

    You could check the u2d logs from the XG for firmware updated related logs. 

    Thanks,

Reply
  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to the Community!

    Did you download the firmware image from the licensing portal? Could you please share the name of the downloaded file? Did you download the hardware or software image? 

    You could check the u2d logs from the XG for firmware updated related logs. 

    Thanks,

Children
  • 0 in reply to FormerMember

    I just downloaded it from within the web console. It says it's

    SW-18.0.3_MR-3.SFW-457
    GA
  • 0 in reply to Steve Stidhem

    Hi,

    try just uploading the file into the XG without ticking the install function. This process will validate the file without crashing your XG.  I assume your file has a .sig suffix?

    Ian

    XG115W - v20 GA - Home

    XG on VM 8 - v20 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    That's how I did it. I'm downloading it again now.

  • 0 in reply to rfcat_vk

    Ok. I just tried it again and had the same result. Any other thoughts? I downloaded it through the web interface and then hit install. It tried but rebooted back to the 17 image.

  • 0 in reply to rfcat_vk

    Is the u2d log file in the/logs directory?

  • 0 in reply to Steve Stidhem

    Yes, it is.

    What NICs are installed on the DELL?

    Ian

    XG115W - v20 GA - Home

    XG on VM 8 - v20 GA

    If a post solves your question please use the 'Verify Answer' button.



    asked for more information.
    [edited by: rfcat_vk at 3:09 AM (GMT -8) on 28 Nov 2020]
  • 0 in reply to rfcat_vk

    The built in one and installed another gb card. I don't remember what brand. They are both working fine under 17 though. 

  • 0 in reply to rfcat_vk

    I'll have to look at the log file tomorrow. I'm on my phone right now. 

  • 0 in reply to rfcat_vk

    I searched through the u2d.log file. It does show some errors:

    <Up2Date>                                                                       
      <Package u2dtype="firmware" requiresMandatoryUpdate="0">                      
        <File name="SW-18.0.3_MR-3.SFW-457.sig">                                    
          <location>d3tusa5dvomhzy.cloudfront.net/.../SW-18.0.3_MR-3.SFW-457.
    sig</location>                                                                  
          <version>SFOS 18.0.3-457</version>                                        
          <fwversion>18.0.3.457</fwversion>                                         
          <appmodel>SF01V</appmodel>                                                
          <appvendor>SO01</appvendor>                                               
          <productcode>CN</productcode>                                             
          <size>400814722</size>                                                    
          <md5sum>aa41673bbb2f6f3cf5ebb6008d76dbb6</md5sum>                         
          <release>GA</release>                                                     
          <releasenotes>d3tusa5dvomhzy.cloudfront.net/.../18.0.3.457.r
    eleasenotes</releasenotes>                                                      
          <message>Sophos Firewall MR Release</message>                             
          <releasedate>2020-10-13</releasedate>                                     
        </File>                                                                     
      </Package>                                                                    
    </Up2Date>                                                                      
                                                                                    
    DEBUG     Nov 28 16:21:06 [17472]: Response length : 745                        
    DEBUG     Nov 28 16:21:06 [17472]: Received name : SW-18.0.3_MR-3.SFW-457.sig   
    DEBUG     Nov 28 16:21:06 [17472]: Received location : https://d3tusa5dvomhzy.cl
    oudfront.net/SW/SW-18.0.3_MR-3.SFW-457.sig                                      
    DEBUG     Nov 28 16:21:06 [17472]: Received version : SFOS 18.0.3-457           
    DEBUG     Nov 28 16:21:06 [17472]: Received fwversion : 18.0.3.457              
    DEBUG     Nov 28 16:21:06 [17472]: Received appmodel : SF01V                    
    DEBUG     Nov 28 16:21:06 [17472]: Received appvendor : SO01                    
    DEBUG     Nov 28 16:21:06 [17472]: Received productcode : CN                    
    DEBUG     Nov 28 16:21:06 [17472]: Received size : 400814722                    
    DEBUG     Nov 28 16:21:06 [17472]: Received md5sum : aa41673bbb2f6f3cf5ebb6008d7
    6dbb6                                                                           
    DEBUG     Nov 28 16:21:06 [17472]: Received release : GA                        
    DEBUG     Nov 28 16:21:06 [17472]: Received releasenotes : https://d3tusa5dvomhz
    y.cloudfront.net/CHANGELOG/18.0.3.457.releasenotes                              
    DEBUG     Nov 28 16:21:06 [17472]: Received message : Sophos Firewall MR Release
    DEBUG     Nov 28 16:21:06 [17472]: Received releasedate : 2020-10-13 
  • 0 in reply to Steve Stidhem

    This still isn't working. I tried looking at all of the log files and didn't see anything that was helpful. I'll just wait until the next release and try again.

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