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Firewall lost connection to Sophos Central Messages

Charles Robinson1

For several weeks, we stopped seeing this error come through our Alerts.

Now once again, we are seeing this alert come in.

Has there been another change to Sophos Central which is sending out the false positives? I continually monitor our network activity and I do not see anything

that our service provider has done to cause this issue. 

 

Any information would be great.



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  • 0 in reply to MasterRoshi

    Those alerts should only generated, if one XG (per XG) is offline for 24h. 

    So if you have 3 XGs in Central:

    XG1 Online

    XG2: offline since 5 Minutes

    XG3: Offline since 3 Days.

     

    You should get 1 Alert per Day.

    Until XG2 reaches the Threshold of 24 Hs, then you will get 2 per Day. 

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